FAQ, Shipping & Returns
Here you'll find answers to the most common questions. Can't find what you're looking for? Contact us at info@sinuss.nl or call +31 6 26502916. We're available Monday to Friday between 13:00 and 17:00 (CET).
Shipping
I placed an order but haven't heard anything
After placing your order, you'll receive a confirmation email right away. If you order on a business day before 16:00, we'll process your order the same day. Once your order has been shipped, you'll receive a shipping confirmation. You won't receive any updates in between — that's normal.
How long does delivery take?
We ship from Farnell's warehouses. Processing time is usually 1 to 3 business days. If you order before 16:00, the following average shipping days apply:
- Monday order → shipped Wednesday
- Tuesday order → shipped Thursday
- Wednesday order → shipped Friday
- Thursday order → shipped Monday
- Friday to Sunday order → shipped Wednesday
Ordering batteries or chemicals? Processing time may be slightly longer due to transport regulations.
Questions about your order
Haven't received your order or a shipping confirmation after 3 business days? Feel free to contact us — we'll look into it for you.
Which carriers do you use?
We ship primarily via PostNL within the Benelux.
Returns
Returning a product
You can return a product within 14 days of receipt. The product must be complete and, where reasonably possible, in its original packaging.
For loose components and electronic parts, we ask you to be extra careful. Many parts are supplied in protective or sealed packaging, for example due to ESD sensitivity, moisture sensitivity or safety regulations. Only open the packaging if necessary to assess the product. We recommend using the datasheet first to verify you have the right component.
If a product has been used, damaged or is incomplete, this may affect the refund amount.
Returning a product is easy through our online returns portal. You don't need to email us first. Our refund policy explains exactly how it works and what the conditions are.
Did you receive free shipping and does your order total fall below the free shipping threshold after the return? Then the shipping costs may be deducted from your refund.
Received a defective or wrong product?
Check your order immediately upon receipt. Is a product damaged, defective or incorrectly delivered? Let us know as soon as possible via servicedesk@sinuss.nl. We'll look into it and sort it out for you.
Exceptions
Some products cannot or can only partially be returned. This includes specially ordered items, hazardous materials such as chemicals, or products whose packaging cannot simply be opened for safety or protective reasons.
Not sure whether you can return a product? Contact us beforehand.
Refund
Once we've received your return, we'll inspect it. We'll then let you know whether the return has been approved and process the refund. This will be via the same payment method you used to place the order.
Please allow up to 14 days for processing.
Warranty
What warranty do you offer?
Finished products are covered by statutory warranty. This means you have the right to a product that works as you would normally expect.
Is a product defective? Contact us and we'll assess the situation and find the right solution.
For loose components and electronic parts — such as resistors, capacitors, ICs and batteries — it's sometimes more complex. After soldering, assembly or use in a circuit, it's not always possible to determine the cause of a defect. Always report the issue to us. We'll assess together what's possible and contact the manufacturer or supplier where needed.
Can't find a product?
I can't find a product in the webshop. What should I do?
Start on the search page. If you get no result, try the targeted buttons for article number, brand, product type or product name.
Still not listed? Use the request form on the same page. You can include up to ten products in one request. For each product, preferably enter the brand, article number or SKU, description and quantity. The unsuccessful search term is prefilled in the first product row.
We will ask Farnell whether the product is available. A request is not a delivery or compatibility guarantee. After submitting, you will see a confirmation page; no automatic confirmation email is sent.
More information: Can't find an electronic component? Search more precisely.